Refund policy

We want you to experience the utmost purity and satisfaction with Gauveda. As our products are premium consumable food items, we adhere to strict hygiene and safety standards. Please read our return and exchange conditions carefully.

Return Eligibility

Due to the consumable nature of our A2 Cow Ghee, we do not accept returns or exchanges for change of mind or if the jar has been opened. Returns or replacements are strictly limited to the following scenarios:

The product was damaged during transit (e.g., broken glass jar).

The product received is incorrect (e.g., wrong size or variant).

The factory seal was tampered with or broken upon delivery.

Reporting an Issue

If you receive a damaged or incorrect order, you must report it within 48 hours of delivery.

Please email us at gauvedaindia@gmail.com or WhatsApp us at +91 99778 84060 with your order number.

Mandatory: You must include clear photographs or an unboxing video of the damaged product and the outer shipping box.

Replacements & Refunds

Replacements: Once your claim is verified, we will dispatch a fresh replacement jar at no additional shipping cost to you.

Refunds: If a replacement is unavailable, an applicable refund will be processed to your original payment method. Please allow 5-7 business days for the credit to reflect in your account.